ICP and segmentation: who you really serve
ICP (Ideal Customer Profile) is not just “men/women 25–45”. It’s the set of characteristics that make a customer
profitable and easy to serve: need, budget, urgency, triggers, barriers, and channel behavior. Without an ICP,
ads target the wrong people, content speaks in generalities, and the brand fails to differentiate.
What we map inside the ICP
- Jobs-to-be-done:
what “job” the customer is trying to get done.
- Pain points:
what hurts today and what they risk if they don’t act.
- Decision drivers:
what makes them say “yes”.
- Objections:
what holds them back and how we answer it.
- Channel behavior:
where they search, trust, compare, and decide.
Value proposition and messaging: a promise that is understood
Your value proposition must be specific and provable. Not “we’re the best”, but “we help X type of customer
achieve Y outcome through Z process with measurable proof.” This is where Branding & Creative
plays a major role—turning messaging into assets people see, remember, and trust.
Offer design: what you sell and why it makes sense
An offer is not only price. It’s a value package: scope, deliverables, timelines, guarantees, risk reversal,
and “quick wins” that demonstrate progress early. Often, improving the offer increases conversion more than
increasing budget. If you run e-commerce, offer design links directly to E-Commerce Marketing
.
Message hierarchy: what we say first, second, third
People don’t read everything. They scan. That’s why we build message hierarchy by stage: hook(attention), reason-to-believe(proof), CTA(action).
This applies everywhere: landing pages, ads, emails, social content, and video scripts.